SHIPPING & PAYMENT INFORMATION
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am GMT will not be shipped out until the next business day.
Final price is inclusive of tax and duties, however not all currencies have tax and duties included. Novamier London cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
When purchasing in a currency other than GBP, the conversion is done during checkout, and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out. We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.
ORDER INFORMATION & CONCERNS
If you need to change or cancel your order, please contact us immediately (firstname.lastname@example.org) . Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
"If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account. If you do not have Paypal, you can easily sign up at www.paypal.com"
WATCH SPECS & WARRANTY
We didn't look past one feature when designing Novamier Time-Pieces. Our battery-powered quartz watches use a Japanese Seiko & Miyota Precision Quartz Movements, which are some of the most well known and trusted in the industry. We also offer watches with self-winding automatic movements, with Japanese-made Seagull automatic movements.
"All Novamier London watches feature water resistant technology, ranging between different ATM levels. Please refer to the product page under SPECS to find out the ATM level of a specific model. "
"Our catalogue features both genuine cow-hide leather and Italian leather straps."
"The glass we use for our watches is made of genuine sapphire crystal."
Novamier London has a limited 2 years manufacturer’s defects warranty from the original purchase date from an authorized dealer. This warranty does not cover any user abuse, water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims, if you've purchased from our site or Amazon, the order number will suffice, otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewellery shops. Any watch repair shop or Jeweller should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.
Novamier London is open for B2B requests! If you would like to become an authorized retailer, purchase in bulk or want to know more about the process, please email email@example.com the following information: Business Name, Address and Country Contact Name, Phone Number and Email Address Be sure to include any additional information you feel is relevant and our team will get back to you soon.
Coupons do not apply to some items and on most occasions, coupons cannot be stacked.
Any new product can be returned for a full refund within 60 days of delivery. We offer easy returns for all domestic and international orders for items placed on novamier.com. Expedited shipping charges are non-refundable. For warranty claims or parts replacement, please get in touch with us at firstname.lastname@example.org, as the process will be different.
Novamier London is expanding into stores across the United Kingdom & Europe. For further info on exact locations, please head over to our "Retail Locations" page.RETAIL LOCATIONS